Refund & Returns Policy

Last updated: July 30, 2025

This Refunds and Returns Policy applies to all purchases made through the LivelyDeals website.

Contact Information

For questions regarding returns or refunds, please contact our customer support team:

Return Window

Customers in the United States may return products within 30 days of the delivery date no reason required.

How to Initiate a Return

  1. Notify Us
    Email support@livelydeals.net with your order number and the reason for return.

  2. Authorization & Instructions
    Once reviewed, we’ll provide return authorization instructions and, if applicable, a prepaid return label.

Return Packaging Guidelines

  • Return the product in its original packaging with all tags and accessories intact.
  • Include the return authorization form and any relevant documentation.
  • Use the provided prepaid label, or follow the instructions if using your own courier.

Return Shipping Costs

  • Defective / Incorrect Items: Return shipping is free.
  • Change of Mind (wrong size, unwanted, etc.): Customer is responsible for return shipping fees.

Conditions for Return Approval

  • Change of Mind:
    Item must be unused, undamaged, and returned in its original condition within 30 days of delivery.
  • Defective Items:
    Email us immediately. We’ll cover shipping and issue a refund or replacement.
  • Damaged Items:
    Contact us within 48 hours of delivery with photos. We'll assess the damage and arrange a return or replacement.
  • Incorrect Items:
    If you received the wrong item, we’ll handle return shipping and ship the correct item.
  • Non-Delivery:
    If your package hasn't arrived, contact us to launch a courier investigation. If unresolved, a refund or replacement will be issued.
  • Cancellations:
    You may cancel orders before they ship. If already shipped, the regular return process applies.
  • Exchanges:
    Not accepted. Please initiate a return and place a new order if needed.

Refund Timeline

  • Return Approval: Must be requested within 30 days of delivery.
  • Shipping Window: Item must be returned within 14 days of return approval.
  • Inspection: Upon receiving your item, we’ll inspect it within 7 business days.
  • Refund Processing: Approved refunds are issued within 7 business days to the original payment method.

Non-Returnable Items

  • Custom or personalized items
  • Hygiene products (e.g., socks, underwear) unless unopened and unused

Return Shipping Details

  • Return Address: Will be provided upon approval.
  • Carrier Used: Typically DHL with tracking.
  • Restocking Fee: None

Legal Notice

This policy does not affect your statutory rights under applicable U.S. consumer protection laws.

Need Help?

Store Name: Livelydeals

Customer Support:  9am -5pm (GMT-5)

Email: support@livelydeals.net

Phone: +15138105451

Address: 3819 Fulton Ave Moraine OH 45439, United States

Contact Page: Contact Page

We will reply to all emails within 48 hours during business days.